Refund policy
Last updated: November 3, 2026.
These refund rules cover VoiceEnhancer one-time packs of processing hours and PRO subscriptions.
A purchase you have not used
If you have not started audio processing with your one-time pack or PRO subscription, email support@voiceenhancer.co within 14 days of purchase for a full refund.
A purchase you have used
Once you have started audio processing with a one-time pack or PRO subscription, that purchase is not refundable. Any remaining processing hours are not refundable either.
If audio processing fails
If audio processing fails, the deducted hours go back to your account automatically. You do not need to email us. Hours returned to your account are not a cash refund.
How a refund is paid
A refund goes back to the original payment method. Waffo processes it. Waffo collects the payment, issues the invoice, and handles chargebacks.